Shipping policy

Last Updated: 01.09.2025

At PETICA™, we're committed to getting your pet products to you quickly and safely. Please review our shipping information below.

Order Processing

Please note that all orders are dispatched within 1–2 working days.
(Please allow extra time during busy periods.)

Processing Times

Standard orders: 1-2 working days
Peak seasons: 2-3 working days (Christmas, Black Friday, etc.)
Personalised items: 8-14 business days (see details below)

Order Cut-off Times

Orders placed before 2:00 PM GMT are typically processed the same day
Orders placed after 2:00 PM GMT or on weekends are processed the next working day
Orders placed on bank holidays are processed the next working day

UK Delivery Options

Standard Delivery

Cost: £2.99
Delivery time: 5-10 working days
FREE when you spend over £40
Tracking: Provided via email once dispatched

Express Delivery

Cost: £7.99
Delivery time: 2-3 working days
Tracking: Full tracking provided
Insurance: Included up to £100

Delivery Information

Deliveries are made Monday to Friday, 8:00 AM - 6:00 PM
Someone must be available to receive the package
If you're not home, the courier will leave a card with collection details
Rural or remote areas may take an additional 1-2 days

International Shipping

We currently ship to selected international destinations. Please contact us at hello@petica.co.uk for international shipping rates and delivery times.

Important International Information

Delivery times vary by destination (typically 7-21 working days)
International orders may be subject to customs delays
Shipping costs calculated at checkout based on destination and weight

Customs & Duties

We're not responsible for any customs charges or import fees that may apply to international deliveries.

What You Should Know

Customs fees are determined by your local customs authority
You are responsible for paying any applicable duties or taxes
Packages may be delayed while being processed by customs
Contact your local customs office for specific information about charges

Special Items

Personalised & Pre-Order Items

Please note: Personalised or pre-order items typically take 8–14 business days to ensure quality and craftsmanship.

If your order includes other items:

Standard items will be dispatched immediately
Personalised items will follow separately once ready
You'll receive tracking information for each shipment
No additional shipping charges for split orders

What Counts as Personalised

Custom embroidered pet names
Special color combinations (when available)
Made-to-order sizing
Gift wrapping services

Shipping Addresses

Address Requirements

Provide complete, accurate shipping addresses
Include apartment/flat numbers and postal codes
Use the recipient's full legal name
Double-check spelling and formatting

Address Changes

Contact us immediately at hello@petica.co.uk if you need to change your address
Address changes may not be possible once orders are dispatched
Return and reshipment fees may apply for incorrect addresses

Restricted Addresses

We cannot deliver to:

PO Boxes (UK only - use physical addresses)
Military bases (contact us for special arrangements)
Some remote Scottish Islands (contact us to confirm)

Tracking Your Order

Tracking Information

Tracking numbers are emailed within 24 hours of dispatch
Track your package using the provided link
Contact us if you haven't received tracking information after 2 working days

Delivery Issues

If your package shows as delivered but you haven't received it:

Check with neighbors and safe places around your property
Confirm the delivery address on your order
Wait 24 hours (sometimes there are scanning delays)
Contact us at hello@petica.co.uk for assistance

Lost or Damaged Packages

Our Commitment

We take full responsibility for packages until they reach you
Report any issues within 48 hours of expected delivery
We'll investigate and provide a resolution quickly

Resolution Options

Replacement: We'll send a new item at no charge
Refund: Full refund if replacement isn't suitable
Store credit: For future purchases (if preferred)

Holiday and Peak Season Shipping

Busy Periods

During peak seasons, please allow extra time for:

Order processing (up to 3-4 working days)
Shipping carrier delays
Increased demand for express services

Holiday Cutoff Dates

We'll announce specific cutoff dates for holiday delivery on our website and via email newsletters.

Shipping Costs Summary

Service	Cost	Delivery Time	Tracking
UK Standard	£2.99	5-10 working days	✓
UK Standard (Free)	FREE over £40	5-10 working days	✓
UK Express	£7.99	2-3 working days	✓
International	Varies	7-21 working days	✓

Returns & Exchanges

We're happy to offer exchanges if you need a different size.

Return Shipping

Please note: Return shipping costs are not covered
Use our Return & Exchange Form
Original shipping fees are non-refundable
Return items within 30 days of delivery

Refund Policy

Refunds are only available for items that arrive damaged.

Email us within 7 days of delivery with photo proof of the issue
We'll provide a prepaid return label for damaged items
Full refund processed within 5-10 business days

Contact Us

For shipping questions or concerns:

📧 Email: hello@petica.co.uk
🌐 Website: petica.co.uk
📬 Mail: A&M Global Consulting LLC, 1209 MOUNTAIN ROAD PL NESTE N, ALBUQUERQUE, NM 87110, United States

Customer Service Hours

Monday - Friday: 9:00 AM - 5:00 PM GMT
Response time: Within 24 hours during business days
Weekend: We'll respond first thing Monday morning

Important Notes

Weather Delays

Severe weather conditions may cause shipping delays beyond our control. We'll keep you updated if your order is affected.

Force Majeure

Shipping may be delayed due to circumstances beyond our control, including natural disasters, strikes, or global events.

Policy Updates

This shipping policy may be updated to reflect changes in our services or shipping partners. Check this page regularly for the latest information.

Thank you for choosing PETICA™. We're committed to delivering your pet products safely and efficiently!